Customer Service & Support

nora Customer Service

Helping you specify, install and maintain your rubber floor. 

By working with your nora account executive and support team, you can achieve outstanding results for your unique rubber flooring project. Don't hesitate to ask for our help. You are always our first priority. 

We are organized into the following teams: 

1. Field Sales Professionals and Customer Service 

Our professional field sales staff will help you choose the right rubber flooring for your application and answer your product specification questions. We work with architects, designers, consultant engineers, flooring contractors and owners every day. It’s our job to provide comprehensive customer service, project planning, product specification, technical support and dependable order processing.

2. Market Segment Managers

Our Market Segment Managers are specialists in their field and their experience spans across a wide spectrum of segments including healthcare, education, industry, rail, public buildings and retail. Their advice can be invaluable on complex projects. By sharing our specialized knowledge with you, we can help you specify rubber flooring with the functional properties you need for different spaces. This gives you more time to focus on your overall design concept, which is particularly important on large-scale projects. 

3. Technical Department

Our Technical Department is the primary contact for installation companies and contractors concerning sub floor preparation, installation techniques, questions of care and cleaning. We are always ready to share our knowledge of rubber flooring installation and maintenance. That includes problem-solving on-site.