Terms and Conditions

The particulars provided on this website are based on the experience obtained through decades of research into and the development of nora floorcoverings and shoe components at nora systems, Inc. We have put together the contents of this website with great care, but are not giving any warranty for the correctness of the information collected here.
The contents are intended for informational purposes only, and do not entail any warranted qualities. We explicitly point out that the conditions obtained in any particular application may affect the properties of nora floorcoverings and shoe components. Thus the particulars provided here can only be general guidelines, not binding in nature. We accordingly recommend discussing specific applications with our consultancy service.

Color depictions, application categories and special properties of the nora floorcoverings and shoe components contained on this server are not to be construed as binding; we also reserve the right to make changes.

Your personal data will be handled by nora systems, Inc. in conformity with the guidelines laid down by Germany's data protection legislation. Your personal data will be used by nora systems, Inc. solely for processing your inquiries.

Your inquiries may also be processed by our sales partners, if the specific inquiry involved so requires.

We log the access operations to our HTTP server in the customary manner. Our logs contain the date and time involved, the designation (URL) of the page you requested, and the designation (IP-No.) of the computer from which you called the page concerned.

TERMS OF ORDER
• Delivery - Any delivery date is the best estimate possible based on current and anticipated factory loads, of when the product will be shipped. Seller assumes no liability for loss, damage or consequential damage due to delays. Neither party is liable for damage or delay in delivery arising from causes beyond its control and without its fault or negligence including, but not limited to, acts of God or the public enemy, acts of Government in its sovereign capacity, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes, unusually severe weather and any computer or software failures or malfunctions. If the delay is caused by the delay or default of a subcontractor of Seller and if such delay arises from causes beyond the control of both Seller and the subcontractor, Seller shall not be liable to Buyer in damages.
• 30 Days/Net for open accounts.
• Less than $500 (new accounts) are shipped C.O.D. or can be prepaid.
• C.O.D. orders over $500 must be certified check.
• Accounts not paid within terms are charged a service charge of 1.5% per month (18% APR) plus any & all collection charges incurred thereafter.
• Custom orders are subject up to a 5% production overrun.
• Sales/use tax applied, where applicable.
• Freight can be prepaid, prepaid and add, or collect.
• There is a $25.00 fee on NSF checks.

CONDITIONS OF RETURNS
• The return number must be obtained prior to return shipments and must be placed and displayed on Bill of Lading and address label.
• Freight is to be prepaid.
• Do not Double stack and Do not break shrink-wrap must also appear on the Bill of Lading.
• Credit will be issued upon receipt of material that is new and in GOOD and SALABLE condition (See E).
• Only standard stocking products may be returned.
• Adhesive cannot be returned due to shelf life.
• Tiles must be stacked front-to-front/back-to-back to prevent wax transfer and surface damage. There must be a protective sheet between the pallet and the first tile.
• Stairtreads must be placed on the pallet face down with a protective sheet between the pallet and the first tread.
• Material must be in original packaging.
• All material must be secured to the pallet in such a manner as to prevent shifting. Metal banding is not to be used.
• All material being returned must be placed on a pallet large enough so there is no overhanging material on any side.
• A restocking charge of 30% will be charged on all returned orders.
• All returned shipments must be in our hands 30 days after authorization. Also no return authorization will be given after 30 days of original shipment.
• All returned shipments will be rejected if:
      A. Freight was not pre-paid.
      B. No return authorization number is noted on bill of lading.
      C. Received after 30 days of authorization.
      D. Noticeable damage or improper handling of products.
      E. Repacked or broken original packages.
      F. Custom or nonstocking colors (or) products.
      G. Any adhesive will be rejected due to shelf life.

TITLE OF GOODS
• F.O.B. Lawrence, Massachusetts
Goods must be inspected immediately upon delivery. Report any shortages to nora systems, Inc. (“nora” no later than 10 days after receipt. Failure to do so could forfeit your right to further action, and you will be held responsible for the entire invoice amount.

EXCEPT FOR THE LIMITED WARRANTIES SET FORTH HEREIN, nora EXTENDS NO OTHER WARRANTIES OR GUARANTEES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR EXACT MATCHING OF SHADE, COLOR OR MOTTLING. nora HEREBY DISCLAIMS ANY OTHER WARRANTY OR GUARANTEE UNLESS EXPRESSLY AUTHORIZED AND ENDORSED IN WRITING AS SET FORTH BELOW.

No agent, employee or representative of nora is authorized to make any warranty or guarantee concerning the Products. Any alteration, amendment or waiver of this Limited Warranty must be in writing and signed by an officer of nora.

NOTICES OF CLAIMS:
To make a claim under any warranty the buyer or end user must provide written notice to nora at 94 Glenn Street, Lawrence, MA, 01843, within thirty (30) days of discovery of any alleged defect of the product. nora must be given the opportunity to inspect and examine the Product.

LIMITATION OF LIABILITY:
nora shall not be directly or indirectly liable for any losses, claims or damages regarding any Products that have not been installed and maintained according to nora’s installation and maintenance instructions, that was damaged by a third party, that was installed over an improper subsurface or improperly prepared subfloor, that was improperly repaired, or that was effected by any other mechanical influences. nora shall not be liable for any losses, claims or damages in excess of the cost of the Products invoiced by nora. nora shall not be liable for any incidentally consequential, enhanced or punitive damages. nora reserves the right to replace at no cost that portion of the products that are alleged to be defective but excluding all costs of transportation and installation. nora’s maximum liability whether in tort, contract, or otherwise shall be the cost of the Products invoiced by nora.
This Limited Warranty, installation instructions and maintenance instructions are subject to change. Please contact nora for latest versions. For additional information regarding usage in recommended applications, please refer to our current Product Catalog or call 1-800-332-NORA. Warranty periods commence on the date of purchase of the Products by the buyer or end user whichever is first.